Terms and Conditions of the Routes

These Terms and Conditions (hereinafter, “Conditions”) govern the bookings and participation in the motorcycle routes offered by TOP RAIDS (hereinafter, “the Company”). They are mandatory for users of the Website and for anyone wishing to enter into an agreement with the Company to participate in the Routes. The Company accepts clients and companions (hereinafter, “the Client”) under the following conditions:

Bookings and Payments

To confirm the booking, the Client must pay a deposit, which forms part of the total cost of the route. This deposit is non-refundable, except if the requested spot cannot be offered to the applicant.

The remaining balance of the total cost of the route must be paid no later than EIGHT weeks before the route start date.

Cancellations

The cancellation fees on the paid balance are as follows:

  • 7 to 8 weeks before departure: 50% refund.
  • 5 to 6 weeks before departure: 40% refund.
  • 3 to 4 weeks before departure: 25% refund.
  • 0 to 2 weeks before departure: No refund.

Client’s Obligations

The Client must:

  • Hold a valid motorcycle driving license throughout the route.
  • Inform the Company of any penalties or restrictions on their driving license.

Client Acknowledgment

Only the Client recognized and accepted by the Company may ride the assigned motorcycle.

Liability for Seizure

If the motorcycle is seized or impounded due to the Client’s actions, the Client will bear all related costs, including immobilization fees and any financial losses for the Company.

Traffic Violations

The Client will be responsible for all fines, court costs, and other penalties resulting from traffic violations during the route, except those caused directly by the Company.

Vehicle Insurance

The Company provides vehicle insurance and third-party insurance. The Client’s participation is subject to the insurer’s acceptance of their profile.

Travel Insurance

The Client is free to purchase travel insurance, which is not included in the route price.

Personal accident and repatriation insurance is mandatory and must be in place before departure. The Company is not responsible if the Client does not purchase adequate insurance.

TRAVEL INSURANCE

The Client may purchase travel insurance through the Company, with the costs of this insurance borne by the Client and not included in the total price specified. The Client is free to purchase this insurance or any other of their choice, including personal accident and assistance/repatriation insurance, which is mandatory before departure, covering inherent risks, damages to the Client and/or third parties.

The Company is not responsible for the Client’s failure to obtain adequate insurance. Upon the Client’s request, the Company provides details of the risks covered and excluded by the insurance it offers.

ATTENTION: Insurance contracts include clauses that limit or exclude coverage; special attention to these clauses is recommended.

DEPOSIT FOR MOTORCYCLES AND EQUIPMENT

The Client is informed that a security deposit of at least four hundred (600) euros is required as a guarantee for the delivery of the Vehicle and/or equipment. The security deposit must be provided to the Company before the start date of the Route.

This deposit will be refunded to the Client at the end of the Route, less any costs for the replacement or repair of all or part of the Vehicle and/or its accessories (mirrors, turn signals, etc.) or equipment (GPS) that are the Client’s responsibility in case of damage to the Vehicle or equipment.

If repair costs exceed the deposit amount, the Company reserves the right to claim the additional costs from the Client, through friendly or judicial means if no agreement is reached between the Parties. These costs will be invoiced to the Client separately.

Security Deposit

Before the start of the route, the Client must provide the Company with a security deposit of at least 400 euros to cover potential damages to the vehicle or equipment. This deposit will be refunded at the end of the route, less any deductions for damages.

Prohibition of Wheelies

The Client will be responsible for all costs if damages to the motorcycle occur due to performing wheelies.

Damage Verification

In the event the motorcycle cannot be inspected at the end of the route, the Company will have up to 7 days to notify the Client of any potential damages and corresponding costs.

General Conditions of Participation

The Client agrees that:

  • They are responsible for their personal insurance, including repatriation, and for the inherent risks of the route.
  • They travel at their own risk.
  • Neither the Company nor its agents will be liable for any loss, injury, accident, or delay, whether caused by acts of the Company, its agents, or by events outside their control (strikes, civil war, breakdowns, weather, etc.).
  • In the event of voluntarily abandoning the route or being required to do so by the Company, the Company’s responsibility, including repatriation of the Client, will cease.
  • The Client will assume the costs associated with the repatriation of the motorcycle in case of an accident (110€ to 350€).
  • Due to the nature of the route, the Company is not liable for any damage, loss, or accident to the Client’s vehicle or other property, whether owned, rented, or loaned to the Client.
  • Any delay or incident related to international transportation cannot be attributed to the Company. It is the Client’s responsibility to ensure timely transportation to the start of the route as per the notified conditions. If not possible, they must bear the costs of an alternative to join the group, provided they are accepted by the Company.
  • The Client will comply with the authority and decisions of the Company and/or its representatives.

Modification and Cancellation of the Route

The Company reserves the right to modify or cancel the route. In the event of cancellation, the Company will fully refund any payments received.

Participation of Minors and Physical Restrictions

The routes are not intended for individuals under 18 years old. The Company may accept minors if conditions allow, provided they are accompanied by a legal guardian.

The legal guardian of the minor must comply with all formalities, including submitting identification documents and any required authorizations.

In the event a minor is accepted on a Route, this authorization does not imply that the Company assumes responsibility for the minor instead of their legal guardian.

If the participation of a minor is authorized, bookings must be made exclusively by the legal guardian (father, mother, or guardian) and signed by them, including the mention “agreement of father/mother/guardian [first and last name] of [minor’s first and last name]”, along with a written declaration under oath.

The Company reserves the right to refuse participation from anyone whose physical condition is deemed inadequate, or if it believes there are risks to their safety or health.

Additionally, the legal guardian of the minor must ensure that the minor meets all the requirements to participate in the Routes, such as age, physical condition, possession of valid identification, and compliance with all administrative and health formalities.

Stages of Booking

16.1. Budget

The Client wishing to inquire about a Route may request a budget from the Company through the following methods:

  • On the website, via the contact form;
  • By email to the address provided on the website;
  • On social media, via private message to Top Raids;
  • By phone, calling the number listed on the website;
  • In person, during an event where Top Raids is participating or after a trip. By requesting a budget, the Client authorizes the Company to contact them to prepare it. The Company will contact the Client to exchange information and send the budget by email.

The budget includes the main features of the services related to transportation and accommodation, contact details, price, payment terms, cancellation conditions, and insurance information. This budget is accompanied by the terms and conditions of the route.

16.2. Registration Form and Acceptance

Registration can be done through the following methods:

  • On the website, via the registration form;
  • By email to the address listed on the website;
  • In both cases, the client must provide:
    • Personal details
    • Acceptance of the conditions
    • Payment via credit card or bank transfer of all or part of the trip cost. Checks are not accepted.

16.3. Payment of the Tourist Service

The Company has implemented a secure payment system for credit card payments. Visa and Mastercard cards are accepted. There is also an option to pay via bank transfer. In this case, the Client must clearly include their booking details in the transfer.

The Company reserves the right to suspend or cancel the booking in case of payment issues (non-payment, partial payment, fraud, or attempted fraud). Any additional bank fees will be borne by the Client.

16.4. Confirmation of Registration

Once the deposit is paid, the Company will send the Client a registration confirmation via email, along with:

  • The Registration Form,
  • Terms and conditions. The registration confirmation includes the deadline for paying the remaining balance. If necessary, the Company will send a reminder to the Client to pay the balance by the specified date.

If the balance is not paid, the booking will be canceled (the deposit will not be refunded, and cancellation fees may apply).

Eight weeks before departure, the total price of the booking will be due and must be paid in full.

The Company will issue an invoice to the Client when confirming the booking and confirm each payment in writing.

Clients are informed that they cannot exercise the right of withdrawal as provided in Article 102 of the General Law for the Defense of Consumers and Users.

Cancellation and Refunds

17.1. Before Departure

A/ Minor Modifications by the Company
The Company reserves the right to make minor modifications to the Contract before departure, informing the Client in writing in a clear, understandable, and visible manner.

B/ Modifications regarding: (i) an essential element of the Contract; (ii) the failure to meet the client’s requirements that the Company has accepted; (iii) a price increase greater than 8%.
When the fulfillment of one of the essential elements of the Contract becomes impossible due to an external event that forces the Company and/or when the Company cannot meet the specific requirements of the client previously accepted and/or in the case of a price increase greater than 8% of the total price of the Service, the Company will inform the client in writing as soon as possible about:

The proposed modifications and, if applicable, their impact on the price (increase or decrease);

The fact that the client must communicate to the Company, as soon as possible, their decision to accept the modifications or cancel the Contract.
In the case of cancellation of the Contract, the Company will refund all payments made by the client as soon as possible and, in any case, no later than fourteen (14) days after the cancellation, without prejudice to compensation.
If the client accepts the proposed modifications, a contract agreement will be formalized detailing the modifications made to the Contract between the Parties.
It is specified that any price reduction will be deducted from the outstanding payments by the client, and if the payment already made exceeds the modified price, the excess must be refunded before the departure date.

C/ Cancellation by the Company
The Company has the right to cancel the Contract if:

The number of people signed up for the trip is less than 6 people. The Company will inform the client at most:

twenty (20) days before the start in the case of a trip lasting more than six (6) days;

seven (7) days before the start in the case of a trip of less than seven (7) days;

The Company is unable to fulfill the Contract due to exceptional and unavoidable circumstances, notifying the client of the cancellation as soon as possible before the start. In these cases, the Company will refund the client the payments made, deducting the appropriate cancellation fees, as soon as possible and, in any case, within fourteen (14) days after the cancellation.
The above provisions do not prevent the Parties from reaching an amicable agreement whereby the client accepts an alternative trip or stay proposed by the Company.

D/ Modification of the reservation by the client
In case the Client modifies any element of the reservation, a surcharge will be billed, without prejudice to possible costs arising from the modification after signing the Enrollment Form.

E/ Cancellation of the reservation by the client
If the client cancels the reservation, a standard cancellation fee will be charged, calculated based on the cancellation date before the start, the cost savings, and the expected revenue from reselling the travel services involved, according to the following scales:
The cancellation fees on the payments are as follows:

  • 7 to 8 weeks before departure by the Client – 50% refund
  • 5 to 6 weeks before departure by the Client – 40% refund
  • 3 to 4 weeks before departure by the Client – 25% refund
  • 0 to 2 weeks before departure by the Client – No refund

A management fee of one hundred fifty euros (150€) per person and a transfer fee of sixty (60) euros per refund will apply.

17.2 After departure
The client must inform the Company as soon as possible about any non-compliance observed during the execution of the Route. The company will correct the non-compliance unless it is impossible or causes disproportionate costs. If the Company does not correct the non-compliance, the client may:

Request a price reduction and, in case of damages, compensation

After a reasonable time, correct it themselves and request reimbursement for the necessary expenses.
If the other services offered are of inferior quality to those stipulated in the Contract, the Company will grant an appropriate price reduction.
In case of significant non-compliance that the Company does not correct within a reasonable period, the client can cancel the Contract without charges and claim a price reduction and, if applicable, compensation for damages.

Assignment of the Reservation to Third Parties
The Client may transfer their reservation to a third party who meets the requirements, by notifying the Company at least 7 days before the start of the route.

Compliance with Laws
The Client must comply with the local laws of the countries visited, including health and immigration regulations.

Modifications in the Itinerary
The distances and itineraries are approximate and may change due to weather conditions or availability.

Jurisdiction
Any dispute that may arise between the Client and the Company will be resolved under the jurisdiction of the country where the Company is registered.
The costs incurred by the Company (including lawyer and attorney fees) to claim the money owed by the Client under this contract will be paid by the Client.

COMPLAINT – CONTACT
22.1 Complaints
The Client has the option to send any complaint related to the service provided to the Company.
The complaint must be accompanied by supporting documents and sent by mail with acknowledgment of receipt to the Top Raids address provided on the website.
The complaint must be sent to Top Raids within a maximum of thirty (30) days from the completion of the service. After this period, any complaint filed will not be accepted and will be deemed inadmissible.
No complaints will be accepted regarding losses, damages, or theft of luggage, clothing, or personal items under the client’s personal supervision during the trip, except in case of proven fault by the Company.

22.2 Contact
Any request for information, clarification, or follow-up on the reservation, as well as any complaint under this article, can be sent to Top Raids at the addresses provided on the website.

DATA PROTECTION
In accordance with the provisions of the law on the protection of personal data, Top Raids is committed to respecting the personal data of any person whose personal data is collected by Top Raids (hereinafter “Concerned Persons”) in the context of the request for a quote, reservation, and participation in services, as well as during any exchange with them in the context of their professional activity.
A personal data is any information related to an identified or identifiable natural person, as defined in Article 4 of Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation).
Concerned Persons may be required to provide such information (name, surname, email address, or postal address, etc.) voluntarily when making an online quote request and, if applicable, when making a reservation with Top Raids.
PERSONAL DATA COLLECTED BY TOP RAIDS MAY BE USED BY IT, ITS EMPLOYEES, OR ITS PROVIDERS TO PROVIDE THE TOURIST SERVICES TO THE CONCERNED PERSONS IN THE FRAMEWORK OF ITS ACTIVITY, AND IN PARTICULAR TO PROCESS THE RESERVATIONS MADE WITH TOP RAIDS OR TO RESPOND TO ANY REQUEST OR QUESTION RELATED TO THE SITE OR SERVICES OFFERED IN THE CONTEXT OF TOURIST SERVICES.
Concerned Persons are informed that Top Raids may share their personal data with third parties, subject to the express prior consent of the Concerned Person or any competent public authority when required by laws and regulations.
The personal data of the Concerned Persons will be kept by Top Raids strictly confidential and will only be used for the purposes for which they were collected and for those to which the Concerned Persons have given their express consent, in compliance with the provisions of the personal data protection law mentioned above.
For any other use of the personal data of the Concerned Persons, for purposes other than those mentioned above, Top Raids is committed to obtaining the prior consent of the Concerned Persons in accordance with the provisions of the personal data protection law.
ANY CONCERNED PERSON HAS THE RIGHT TO OBJECT TO, ACCESS, RECTIFY, OR DELETE THEIR PERSONAL DATA, A RIGHT THEY CAN EXERCISE FREELY BY CONTACTING TOP RAIDS AT THE CONTACT ADDRESS PROVIDED ON THE WEBSITE.

RIGHT TO MODIFY THE TERMS AND CONDITIONS
The Company reserves the right to modify, in whole or in part, these Terms and Conditions without prior notice.

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